Privacy Policy

WonderPG is a property management platform for paying-guest (PG) accommodations in India, operated by Wonder Media Solutions. This policy explains what information we collect when you use WonderPG, how we use it, and the choices you have.

Account information - your name, email address, and password (stored only as a secure hash), or your Google account details if you sign in with Google.

Business data you enter - properties, rooms, tenant records, rent ledgers, payments, meter readings, invoices, and inquiries that you add while using the service.

Documents you upload - tenant KYC documents (ID proofs, rental agreements) and meter photos.

Payment references - when you upgrade a plan, the UPI transaction ID you provide for verification. We never see or store your bank or card details.

Technical data - basic logs such as IP address, browser type, and error reports that help us keep the service secure and reliable.

To provide the service - showing your dashboard, generating rent ledgers and invoices, and calculating bills.

To send messages on your behalf - SMS rent reminders and invoice emails to your tenants, and transactional emails to you (verification, password resets, manager invites).

To create shareable document links - when you share an invoice or payment receipt (for example on WhatsApp), the tenant gets a private link to a read-only page for that one document. These pages never show the tenant's email, ID numbers, or anything about other tenants or other months, and they stop working if your account is deactivated (a receipt link also stops working if its payment is reversed).

To keep the service secure - detecting abuse, investigating errors, and maintaining audit logs of sensitive actions.

We do not sell your data or use it for third-party advertising.

As a PG owner or manager, you enter personal information about your tenants (names, mobile numbers, ID documents). You are responsible for having your tenants' consent to store this information and to send them SMS, email, and WhatsApp messages through WonderPG. Tenants who want their data corrected or removed should contact their PG owner, who can update their details in the app or ask us to delete them.

Your business data is stored in an isolated database space that is separate from other customers' data. Uploaded documents are kept in private cloud object storage - they are never publicly accessible, and download links expire after 15 minutes.

All data is encrypted in transit. Access inside your account is role-based: managers only see the property and features you grant them, and sensitive actions are recorded in an audit log.

We use a small number of trusted providers to run WonderPG: Twilio (SMS delivery), Brevo (transactional email), Google (optional sign-in), Cloudflare (hosting and document storage), Microsoft Azure (application hosting), Neon (database hosting), and Sentry (error monitoring). Each receives only the minimum data needed to do its job.

Your data is retained for as long as your account is active. On the Growth and Pro plans you can export your records as CSV, Excel, or PDF, or download a full JSON snapshot anytime from Settings. If you want your account and its data deleted, contact us and we will remove it.

We may update this policy as WonderPG evolves. If we make material changes, we will notify you by email or through an announcement in the app.

Questions about privacy or your data? Email us at support.wonderpg@gmail.com or inquiry@wondermediasolutions.com and we will get back to you.